Shipping and Returns Policy
Wineway works closely with our wineries/suppliers. Therefore, the wines are sent to you directly from the respective winery or supplier. When you order multiple wines from different wineries/suppliers, please be aware that these may arrive separately. Please allow for 3-5 working days for your wine delivery - delays are expected during Alert Levels 2-4, thank you for your patience. If you haven’t received your wine within this timeframe then please get in touch and we’ll be happy to track it down for you.
Please be aware of busy seasonal periods, orders are sent to wineries/suppliers immediately and dispatched as soon as possible. However, during public holidays and busy seasonal periods, delivery services can experience delays. Therefore, if you have a complaint or your delivery time exceeds reason, we welcome you to get in touch and we will work our best to resolve the issue. Simply email firstname.lastname@example.org , reference your order number and we will be on the case!
Shipping costs are included in the advertised price of each wine.
Shipping is within New Zealand only.
Where Wineway is listed on the site as being the seller of any products, the following returns policy applies:
Please choose carefully as Wineway does not accept returns of products except where the return is covered by the Consumers Guarantees Act. It is your responsibility to make sure that your order is correct as all orders are final. We do not provide exchanges or refunds if you simply change your mind, or if the wine doesn’t suit your taste. We will exchange the product if it is not of acceptable quality or is faulty.
Please ensure that any item you wish to return to Wineway remains as close as possible to in its original packaging/labelling, including accessories if applicable. Please keep your email confirmation of your order as proof of purchase.
If Wineway accepts that the product is faulty, then under the Consumer Guarantees Act (if applicable), Wineway may (if possible) repair the product, (if it falls under the manufacturer’s warranty) replace the faulty wine with an identical wine or provide you with a full refund. If the wines are damaged through misuse by you, Wineway is not obliged to accept the return.
Wineway does not accept returns outside of New Zealand.
If you have received an incorrect order, please contact Wineway at email@example.com to arrange return of the incorrect wines to us.